Taylor Swift has said everyone's affected by Twitter's "dark underbelly".
The hit singer addressed her haters in recent song Shake It Off.
But in an interview for Wonderland magazine - where Taylor looked almost unrecognisable on its cover - she said: "Twitter's dark underbelly is that it gives people a veil of anonymity: they can have a terrible day at work, feel awful about themselves, come home and get drunk and go call someone ugly on Instagram."
"If people don't have anyone to talk to about [their problems], they go online and just say wicked, gross, cruel, mean-spirited things about people," Mail Online reported her as saying.
"I wrote Shake It Off for my own situation, but also for the situation that everyone finds themselves in now. It's not a celebrity issue, it's a people issue."
The singer, who previously dated Harry Styles, John Mayer and Jake Gyllenhaal, said that she is relishing her independence.
"Ive been with myself for so long now, I like it. I'm not willing to give up that independence for anyone," she told the mag's November/December issue.
"Basically, there's the tiniest, tiniest, tiniest chance you might find someone you can have a real and long-lasting relationship with. In my teenage years, I was enamoured by the idea of romance because I thought it was going to be this 'happily ever after' situation."