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Royal Mail apology for transfer letter delay

Royal Mail has apologised after hundreds of children were left waiting up to 72 hours before finding out which secondary school they will be transferring to in September.

Letters confirming the school choices had been due to arrive on Saturday.

However, some children living in Belfast and Co Down had to wait until yesterday before learning where they will be spending the next stage of their education.

Royal Mail had insisted that it “investigated the matter fully” and claimed all mail due for delivery on Saturday had been delivered.

However, yesterday the company conceded that a second investigation had been launched.

“Royal Mail would like to apologise to those customers in south Belfast who did not receive a delivery on Saturday,” a spokeswoman told the Belfast Telegraph.

“We can confirm that there is an ongoing investigation into this matter and that an individual has been suspended as part of this process.”

Belfast Telegraph


From Belfast Telegraph