Belfast Telegraph

1,000 jobs up for grabs with a major global player Concentrix... start applying, says Peter Robinson

By Lesley Houston

Young people looking for work have been encouraged to get their applications in for the 1,000 new jobs unveiled in a £36 million investment by US firm Concentrix.

The business services firm yesterday unveiled one of the largest job creation boosts in Northern Ireland's history, which will bring £18m into the local economy through salaries.

The new jobs will more than double the workforce of the Lanyon Place branch where 800 people are already employed.

The Concentrix Corporation is a subsidiary of Synnex Corporation based in California, with its local operation providing services for a number of high-profile companies.

Among the blue chip clients being serviced by the local workforce – in 32 languages – are Microsoft, Paypal, Cisco and Channel 4.

The new posts have been described as "more than just call centre jobs" and include technical support agents and management posts right up to operations director level.

Senior vice president of Concentrix, local man Philip Cassidy, made the jobs announcement, revealing hiring had already begun and will continue over a three-year period.

First and Deputy First Ministers Peter Robinson and Martin McGuinness praised the efforts of the firm's local chiefs to persuade its parent to approve "reinvestment" in Northern Ireland.

Mr Robinson said: "This major investment is a tremendous boost for our local economy and is further evidence that Northern Ireland remains one of the most competitive countries in Europe for inward investors."

Following a tour of the Lanyon Place premises – one of three in Belfast – he encouraged young people to "get applying" for the positions.

"Going around the desks it's evident

that the employees are from every part of the world, never mind every part of the country, and the average age is 24, so it's an opportunity for young people to get into business and great for those coming out of university or college because of the languages element."

Mr McGuinness spoke of the recent business mission to the US when local representatives met with more than 120 business executives in Silicon Valley, including Concentrix's president Christopher Caldwell, to discuss the importance of its investment to Northern Ireland's economy.

He said there were "120 more potential investors" following the US business mission.

Enterprise Minister Arlene Foster praised the team of Invest NI – which pledged just under £3.5m towards the total £36m investment – and said Northern Ireland was strategically placed both "within the Concentrix model and geographically" as the best provider of the new business.


History: email call-centre company founded in Belfast as Gem in February 2000 and acquired by California-based firm Concentrix Corporation, a US-listed company, in September 2010 for an undisclosed sum.

What it does: provides sales, customer service and tech support roles and also has a Social Media and Software development division.

Global reach: Concentrix has more than 8,500 employees worldwide. The Belfast operation services organisations such as Microsoft, Cisco, CA Technologies, ASOS, PayPal, Electronic Arts, Tourism Ireland, Channel 4, British Gas, BT and Lexis Nexis, among others.

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