Belfast Telegraph

300 customer service jobs created

Almost 300 jobs are to be created at a new customer service centre in Londonderry.

Irish company Rigney Dolphin works for clients such as BMW, Carphone Warehouse and Airtricity. It hopes to use its Londonerry centre to expand into the UK market and the new staff will handle calls involving customer relations.

The north west has been left reeling by a string of job blows with companies such as Seagate shedding around 900 posts.

Rigney Dolphin chief executive Celine Fitzgerald said: "Northern Ireland and the UK hold great potential for us to grow. Establishing this customer service centre allows us to more closely service our Northern Ireland clients and is an important strategic development for us as we seek to expand our customer base into the UK.

"We are confident that the new operation will enhance our ability to deliver the highest level of customer care while retaining a sharp focus on growth."

Invest NI has given £1.2 million towards an investment by the Waterford-based company which will generate over £4 million annually through the creation of 297 jobs over the next three years.

Rigney Dolphin is a leading service provider and already employs 1,200 people who deliver customer relations and back office support like payroll.

Enterprise Minister Arlene Foster said: "This investment is good news as it comes at a challenging time for the economy in the north west and Northern Ireland as a whole.

"Invest Northern Ireland worked hard to secure this investment for Londonderry, tailoring a competitive package of support to ensure the project came to this region.

"It is a success which demonstrates the organisation's ongoing commitment to supporting economic development in the north west and across Northern Ireland."


From Belfast Telegraph