Belfast Telegraph

3,500 calls to new service for parents and carers in six months

Pleased: Pauline Leeson
Pleased: Pauline Leeson
Claire Williamson

By Claire Williamson

Around 3,500 calls have been made to the new Parentline NI service since it launched in April.

Over the last six months Children in Northern Ireland's Parentline NI service has provided advice and support on a wide range of issues from potty training to coping with sleepless nights, bullying at school to exam stress and financial worries to separation anxiety.

It's a free and confidential 'listening ear' service offering advice, support and guidance for anyone caring for or concerned about a child or young person.

Pauline Leeson, chief executive of Children in Northern Ireland said: "We are very pleased with the response to the free and confidential Parentline NI service in its first six months.

"The majority of the calls received have been from parents and carers of children and young people seeking advice, support and guidance and our experienced parent support officers have been doing a tremendous job in lending a listening ear.

"We have also arranged one-to-one appointments with our support team and social workers to ensure parents and carers are getting the support they need.

"It can be challenging at times being a parent or carer and our key aim is to let people know that we are at the end of the phone when things are getting too much or if they would like advice on the simplest of issues.

"We want parents and carers to remember that we are here for whatever they want to speak to us about."

Parentline NI is open Monday to Thursday from 9am-9pm, Friday 9am-5pm and Saturday from 9am-1pm and you can call free on 0808 8020 400 or chat online at

Belfast Telegraph


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