Belfast Telegraph

Aer Lingus called on to stand over cancelled Belfast flights

A leading consumer body has called on Aer Lingus to ensure that passengers on cancelled flights from Belfast to Spain receive their full rights.

The Consumer Council, an independent body that advocates for the rights of consumers in Northern Ireland, has said that the airline should ensure that passengers still have the option of flying out of Belfast - even if that means facilitating them through another airline.

Earlier the Irish airline announced that all of its Belfast to Majorca and Belfast to Alicante flights for September would be cancelled.

These routes had been in place as part of its summertime programme, which is due to end in September.

Aer Lingus said in a statement that it would offer a "full refund or alternative flights" to customers, with the possibility that some passengers could take their flights from Dublin.

In its statement, a spokesperson for the Consumer Council said: "Currently, Aer Lingus are only offering affected passengers flights to and from Dublin. However, according to the Civil Aviation Authority, they have a statutory obligation that they offer a reroute under comparable transport conditions, which includes flights from Belfast on other airlines.

"We have raised our concerns with Aer Lingus and will be seeking to ensure they meet all their statutory obligations to passengers affected by this situation."

Responsibility for enforcement in cases like this lies with the Civil Aviation Authority.

The Consumer Council also confirmed that it had been in contact with Aer Lingus and reminded the airline that it has an obligation to comply with EU legislation.

Belfast Telegraph Digital


From Belfast Telegraph