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Belfast family receive payout because Parkside surgery never offered late mum sign language interpreter

Family who took discrimination case on late mother’s behalf get £4,250 settlement


Upset: Carole Curlett with a picture of her late mother Ida

Upset: Carole Curlett with a picture of her late mother Ida

Upset: Carole Curlett with a picture of her late mother Ida

The family of a woman who was not offered a sign language interpreter for medical appointments at a Belfast surgery have settled their case for more than £4,000.

Relatives of the late Ida Curlett took a disability discrimination case against the Parkside Surgery.

The family complained that Mrs Curlett, who was profoundly deaf, did not realise until the year before she died that she was entitled to a British Sign Language (BSL) interpreter for her medical appointments.

The case was brought by her daughter Carole Curlett and supported by the Equality Commission for Northern Ireland.

The Parkside Surgery settled for £4,250 without admission of liability.

Mrs Curlett, who died in January 2019, was a BSL user and at no point was she offered a sign language interpreter in any of her many GP appointments. She relied on her daughter being there to interpret.

The Curletts were not aware that she was entitled to an interpreter until a taxi driver told them in May 2018. He had heard of a similar case publicised by the Equality Commission.

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Carole said: “My mother was a patient at that practice for more than 30 years. At no time was she offered any sign language interpretation.

“In fact we didn’t even know that as a disabled person she had a right to that service until we heard of another family who had had a very similar experience and had gone to the Equality Commission for help.

“My mother relied on me for all her medical appointments and I had to attend all of them with her.

“She really needed a professional interpreter to give her a proper service and a full understanding of what the doctor was saying.

“She felt that her enquiries about her health were never fully explained and she found the lack of privacy difficult. It was a strain on both of us.

“I’m glad it is settled now, but I can’t help feeling aggrieved that we went through all those years not even knowing she was entitled to an interpreter.

“It’s good that part of the settlement is that the practice will now advise all of its deaf and hard of hearing patients about the availability of a signer.”

The Parkside Surgery paid the £4,250 without admission of liability, affirmed its commitment to equality and to ensuring its policies, practices and procedures conform to the relevant equality laws.

The practice agreed to use sign language interpreters in future when dealing with deaf patients and to advertise this facility clearly within the surgery.

Anne McKernan, director of legal services for the Equality Commission, said: “The Disability Discrimination Act is 26-years-old this year and it’s disappointing that we’re still dealing with failure to provide access to everyday services such as a GP surgery.

“Not having a professional interpreter in place in a medical setting could give rise to problems not just for the patient, but also the practice problems such as misdiagnosis, misunderstanding of how to follow a treatment plan or inadequate informed consent. And it puts an unfair burden on the unofficial interpreter, in this case Mrs Curlett’s daughter Carole.

“We support these sort of cases to raise awareness of rights and to effect change.”

The Parkside Surgery was contacted for comment.

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