Belfast Telegraph

Belfast to US flight cancelled due to staff illness

The recently launched Norwegian Airlines service from Belfast to Boston suffered a glitch on Saturday after a flight to Providence, Rhode Island was cancelled.

One passenger who was affected wrote on Facebook that the flight was cancelled 15 minutes after she had checked in.

The passenger claimed there was a lack of information and that she had to sit on the floor at the airport for three hours.

In response to a query from the Belfast Telegraph, a spokesperson confirmed the cancellation, and stated that it was "due to staff sickness".

The airline notified the 146 passengers booked on the Belfast to Providence flight of the cancellation by a text message. The SMS included a hotline number for arranging alternative flights or a full refund.

In addition, the spokesperson explained, some passengers were put onto an alternative flight from Belfast to Stewart International on Saturday evening.

"The additional passengers meant that an additional fuel stop en-route was required," he added. "This was planned and arranged before the flight took off, adding approximately one hour to the flight time. We apologise to passengers for any inconvenience caused.”

Other passengers were booked on the Dublin to Providence flight on Sunday, with additional transport and hotel accommodation provided by the airlines.

Norwegian Airlines routes to the USA came into service at the start of this month, six months after United Airlines withdrew its service from Belfast.

Belfast Telegraph Digital

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