Care home probes 'must be impartial'
The complaints process in nursing homes should be made easier so that residents will not be fearful of speaking out in case their care is affected, a patients' advocacy group has said.
The Patient and Client Council has also called for grievances to be impartially investigated.
The body made the recommendations in the aftermath of the investigation into Dunmurry Manor care home, where an investigation by Northern Ireland's Commissioner for Older People found residents had been subjected to a catalogue of inhuman and degrading treatment.
There are 10,700 nursing care beds here. Almost all (99.8%) are in the independent sector, 45% of them in dual registered homes, and only a small proportion (0.2%) are in the statutory sector.
The author of the report said: "The central message is that care is shaped around the resident's needs and wishes and, supported by strong relationships with compassionate staff, can result in more positive experiences of nursing home care."