Belfast Telegraph

Danske Bank sorry after online issue for customers

Danske Bank has apologised after customers reported problems with its online banking platform
Danske Bank has apologised after customers reported problems with its online banking platform
Jonathan Bell

By Jonathan Bell

Danske Bank has apologised after customers reported problems with its online banking platform.

Scores of people reported problems accessing the Danske Bank application and eBanking platforms yesterday morning.

Some people have said they experienced difficulty logging in for up to 30 minutes before giving up.

It resulted in a flurry of queries to the bank across its social media channels.

The bank confirmed the issue was across its group affecting customers around the world, not just in Northern Ireland. It said it was aware of people having difficulty logging into their accounts.

Cards and cash machines were unaffected.

In an update, it said some services had resumed.

"Our online banking service (eBanking) is working as normal and can be accessed at danskebank.co.uk using a desktop or mobile browser," a spokeswoman said.

"Customers can check their balances, transfer money and more from there."

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