Belfast Telegraph

Disabled passengers 'stranded' in London after EasyJet cancel Belfast flights

EasyJet cancelled two flights from London to Belfast on Friday evening.
EasyJet cancelled two flights from London to Belfast on Friday evening.

A number of EasyJet passengers have been left "stranded" in London after the airline cancelled two flights to Belfast.

The BBC has reported that among those stuck in London are disabled passengers and a baby in need of prescribed milk.

Two flights from London Gatwick to Belfast International Airport were cancelled on Friday evening due to bad weather conditions.

Passengers who were rescheduled to return home on Sunday evening said they were worried they could be facing further delays.

Annie Cochrane (60) from Ballybogey, Co Antrim, had travelled to London with her disabled husband William (60), who uses a wheelchair, and their four grandchildren.

She told the BBC that they had been put up in hotels by EasyJet for two nights but had run out of special milk prescribed for their baby grandson and that William, who is a quadriplegic, had run out of medication. 

Mrs Cochrane said that the family were worried about getting home after their flight on Sunday was delayed.

"This is so stressful. It is an absolute nightmare," she said.

"We were supposed to be leaving at 6.40pm but have been told we will be delayed for over an hour already. I don't know if I can cope if we are here for another night."

Mr Cochrane said he was worried after running out of medication he takes for spasms and blood pressure.

"The spasms are bad enough to throw me out of the wheelchair," he said.

"I don't have the privacy I need in the hotel room because of my disability so it has been very difficult."

Paula Norton from Portstewart, Co Londonderry said her mother had run out oxygen needed for her lung disease, while her father had no more needles to administer his diabetic medication.

She had travelled to London with her parents and two children.

"We were supposed to be finally leaving this evening, but are worried it might also be cancelled because it has been delayed also," she told the BBC.

"We have had to pack up every morning to go the the airport to see what is happening."

Kate McKeown (64) said she was advised to make her own arrangements to travel home after her flight was cancelled.

She decided to stay with a relative after being unable to find a reasonably priced hotel.

"They said to sort yourself out. I was left stranded," she said.

"I didn't have enough blood pressure medication with me but I found a chemist on Saturday who was able to sort me out. I am not sure what is going to happen now as my Sunday evening flight is now delayed."

An EasyJet spokesman apologised to those affected and told the BBC that hotel accommodation and meals "were in short supply".

"Customers on the cancelled flights were given the option of transferring their flight free of charge or receiving a refund," he said.

"Whilst hotel accommodation and meals were in short supply it was prioritised for the elderly and vulnerable. Any passengers who sourced their own accommodation or incurred any other expenses will be reimbursed.

"The safety and wellbeing of our customers and crew is our highest priority. Whilst these circumstances are outside of our control, we apologise for any inconvenience caused."

Belfast Telegraph Digital


From Belfast Telegraph