Belfast Telegraph

'Irregular transactions' made by Danske customers during IT crash investigated by police

By David Young and John Mulgrew

The PSNI has launched an investigation after some Danske Bank customers apparently withdrew massive amounts of cash from ATMs during Wednesday's IT meltdown.

Last night, the bank said that while the IT crisis was now resolved, the PSNI was probing what it termed "irregular transactions".

It is understood Danske customers were able to take large amounts of cash from other banks' machines during the crash.

Ironically, Danske had recommended its customers use other banks' ATMs while the fault at its parent company's servers in Denmark was being fixed.

But one man told the BBC last night that although he had just £600 in his account, another bank's ATM allowed him to withdraw £7,000.

Last night, a Danske Bank spokesman said: "All debits are linked to customer accounts.

"Irregular activity which occurred last night is being followed up, and in some cases, investigated by the PSNI."

The bank added that any outstanding payments will be processed by today.

"Danske Bank ATMs and our digital banking services are up and running," the bank said.

"We apologise to our customers for any inconvenience caused by the IT issues, which were the result of a technical error affecting group servers in Denmark. Any outstanding transactions will be processed today and all customer balances will be up to date by tomorrow at the latest.

"If there have been instances where customers have suffered inconvenience, or if customers have any queries or concerns, they should contact our customer contact centre on 028 9004 9221, where our team will be on hand to help."

It's understood around 180,000 customers use the company's online banking services.

As a result of the Danske ATM failure, many customers took to social media to highlight their concerns and issues.

The bank first tweeted that customers were having problems shortly after 4pm on Wednesday.

"We are currently experiencing issues with a number of our systems. Thank you for your patience as we work to resolve this," it said.

One Belfast woman, who was on her way to Australia, said she discovered the issue during a layover in Singapore.

Tara Johnston said: "I first discovered a problem when my card didn't work when trying to make a purchase. Then I tried to access my online banking, only to realise the app isn't working at all.

"The big problem is that I need to show my bank statement on arrival to Australia to show I have sufficient funds.

"My flight leaves in just over an hour and I need the online banking to be working when I arrive - but they have given no indication of the timescale of when it will be fixed."

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