Belfast Telegraph

Jobs axe set to fall on call centre

A call centre in west Belfast is set to close with the loss of around 200 jobs.

Ageas Retail is located in the Springvale Business Park.

It has announced it is entering a 90-day consultation period with employees over potential closure .

The company's Belfast operation provides outbound calling services to potential customers for insurance brands RIAS and Castle Cover.

A statement from Ageas Retail said: "Over the last two years there has been a significant drop in sales from this activity reflecting both the changing behaviour of consumers, who are becoming less responsive to outbound calls and declining performance from consumer databases.

"This has led to the difficult situation where the Belfast site has become increasingly uneconomical."

The company said the closure proposal and any viable alternatives would be "fully explored" during the consultation.

"If suitable solutions cannot be found, Ageas Retail will do all it can to help employees find alternative employment including the provision of additional outplacement and career services support," said the firm's statement.

The outcome of the consultation will be confirmed by June.


From Belfast Telegraph