Belfast Telegraph

NI Water warning about fake contaminated water callers

NI Water has issued a warning to its customers after a bogus caller contacted people in the Coleraine area falsely claiming that the water supply had been contaminated.

The utility has said that the general pattern for criminals impersonating their workers was done over the phone, but that this had been done over the phone.

Speaking about the scam, NI Water's head of customer service centre Des Nevin said: "In the very unlikely event that there is an issue with the quality of water we provide, NI Water will notify you via an official information leaflet followed by a letter detailing the issue, these will both be delivered to your address. 

"We want our customers to be aware that NI Water will never telephone your home with this information unless you are on our customer care register."

In this case the two customers who were targeted by the scamsters called NI Water's call centre and received reassurances that the water supply was not contaminated and they were able to drink it.

The public are advised that if they receive a call from someone claiming to be from NI Water, they can check the caller is genuine by calling back to the Waterline number on 03457440088.

"Similarly, if a caller comes to your door claiming to be from NI Water, Water Service or the Water Board, always ask to see their ID – all NI Water staff carry ID cards as they go about their business," Mr Nevin said.

"This will have a photograph of the person carrying it and include details such as their name, a unique serial number and our distinctive NI Water logo. Also attach your door chain, if you have one; if not, ask the caller to hold the ID card up to a window or put it through your letterbox so you can read it properly without opening your door."

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