Belfast Telegraph

Poll: What do you think of Northern Ireland's transport services?

A new customer satisfaction survey released by Translink shows that the public are on board when it comes to Northern Ireland's bus and rail services.

The survey, carried out independently by PriceWaterhouseCoopers between April and June of this year, takes records public opinion on its Ulsterbus service, Metro service, NI Railways service, and the quality of its bus and rail stations.

The different transport services are measured against standards set out in Translink's charter which include: reliability, being on time, value for money, comfort, customer service, and cleanliness.

Since the last survey was released covering Autumn 2016, public perception of the Metro service has risen to 75.9% up from 69.1%.

Ulsterbus saw an increase of 7% in the number of customers that felt that it offered value for money from the previous set of results.

NI Railways saw its customer performance index rise from 77.6% up to 82% - which was the joint highest score ever recorded for the service.

Responding to the figures, head of transport policy with the Consumer Council Scott Kennerley welcomed the improvement in overall customer satisfaction with public transportation.

"This set of results provides Translink with a good foundation to build on and achieve their vision of being the first choice for travel in Northern Ireland," he said.

"We look forward to seeing how this improvement continues in day to day services; whilst Translink brings forward the signature projects of integrated ticketing, Belfast Rapid Transit and the Belfast Transport Hub."

What is your experience of Translink? Are its services as good as the figures say? Could they be better?

Belfast Telegraph Digital

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