Belfast Telegraph

Ryanair cancellations: 315,000 customers notified and over half on new flights

Ryanair has said all 315,000 customers affected by its cancellations debacle have been informed and just over half should have new flight arrangements in place by the end of Wednesday.

The airline has been forced to cancel up to 50 flights a day for the next six weeks because of a mix-up in holiday leave for its pilots.

Ryanair chief Michael O'Leary rejected claims an exodus of pilots to rivals was behind what he described as a "mess of our own making".

<< All Ryanair flights cancelled >>

On Wednesday, the airline outlined the progress it had made in helping customers with their bookings.

  • All 315,000 customers have been notified of cancellations and their options. Originally almost 400,000 were thought to be affected.

  • 75,000 (55%) customers have been put on other Ryanair flights

  • 63,000 (20%) flight refunds issued.

Ryanair said extra customer service staff had been brought on to help with flight changes and processing refunds and it expected 95% or around 300,000 of customers affected to have alternative travel arrangements in place or refunds. by the end of the week.

Ryanair’s Kenny Jacobs said: “We apologise sincerely to each and every one of the 315,000 customers whose original flights were cancelled over a six week period in September and October, while we work to resolve this short term rostering failure.

"We have taken on extra customer service teams to speed up the rate at which we accommodate and action alternative flight requests or refund applications. We expect to have the vast majority of these completed by the end of this week.

"The vast majority of these requests are being dealt with online, but as our call centres and chat lines are extremely busy, we ask affected customers to bear with us as we do everything we can to respond to their requests and try to resolve any problems we have created for them, for which we again sincerely apologise.”

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