Belfast Telegraph

Ryanair plan over tickets for children sparks fury

By Neil Lancefield

Ryanair customers have expressed anger after the airline announced passengers travelling with a young child would be forced to buy a reserved seat.

From September, one adult in every booking with children under 12 will have to purchase a reserved seat, which will cost half the standard £8 fee per flight.

Children under 12 will receive a reserved seat free of charge.

Other adults on the same booking will not be affected.

The Dublin-based airline said it was bringing in the measure because of "boarding issues" and because crew members had to work to re-seat adults and children who had been separated.

But a Twitter message posted by the airline that claimed it was making it "simpler and cheaper to fly with children" was met with frustration by a number of people online.

Matt Ashby, from Blackpool, wrote: "No, you're not as we now have to pay to reserve a seat, so will cost more."

A user named Pamela, from Ireland, added: "This is a joke right? It isn't cheaper. Just seat families together! No matter what age".

But some customers supported the measure.

Paul Connor described it as a "good move", adding: "Watching families give out when they can't sit together really bugs me - book the seats!"

Ryanair's chief marketing officer Kenny Jacobs insisted the move would improve the customer experience. "This will make flying with Ryanair cheaper and more simple for all customers with young children and will guarantee that they will always be seated together," he said.

Belfast Telegraph


From Belfast Telegraph