Belfast Telegraph

Translink told to improve as report shows nearly a fifth of Metro buses are late

By Claire Cromie

Translink has been told it must improve the punctuality of bus services, as figures show nearly a fifth of Metro buses are late.

Only 82% of Metro services arrived on time, according to monitoring results published today.

And Ulsterbus is also failing to meet its punctuality targets, with 92% arriving on time - also below Translink's target of 95%.

The Consumer Council has said Translink must make improvements, with customer satisfaction at it's lowest.

Interim Chief Executive Aodhan O’Donnell said the results were a "cause for concern".

"Not only are they the poorest set of punctuality results for Metro services for a number of years, overall customer satisfaction with Metro is also at its lowest level since Autumn 2008," he said.

"This is worrying given that Metro services account for approximately a third of public transport journeys."

"Punctuality is a key issue for consumers. Passengers need to have confidence that they will arrive on time at their destination and these results will not help instil consumer confidence in bus services. Translink must ensure the action taken to address the punctuality of bus services, is having an immediate and positive effect."

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