Action is in hand to tackle claims that Troubles victims are being 'retraumatised' by the system set up to assess their needs, the First Minister has insisted.
As the Belfast Telegraph revealed last week, Victims Commissioner Kathryn Stone said procedures under the auspices of the Office of the First Minister and Deputy First Minister were "not fit for purpose".
She said it was a matter of "profound regret" the commission was demanding a complete review of the service, adding: "These are people have suffered terribly and we should be doing all we can to remove obstacles."
First Minister Peter Robinson said officials were meeting the commission and victims' service to "hopefully" resolve the issue. "Action, is under way," he said.