Belfast Telegraph

Visa outage: Services return to normal after 'hardware failure' - Northern Ireland shoppers hit

Northern Ireland shoppers experienced widespread problem with Visa cards after the company said its service was severely disrupted after a hardware fault.

Score of people took to social media to vent their frustration after the problem began around lunchtime on Friday.

Most complained of being turned down at the till while they could still use cash machines.

By around 10pm Visa said service returned to normal saying the issue was a result of a hardware failure. It ruled out hacking.

In a statement, the company said: "Earlier today, Visa had a system failure that impacted customers across Europe.

"Our goal is to ensure all Visa cards work reliably 24 hours a day, 365 days a year.

"We fell well short of this goal today and we apologise to all of our partners, and most especially, to Visa cardholders. 

"Visa cardholders can now use their Visa cards as we are currently operating at close to normal levels.

"The issue was the result of a hardware failure.

"We have no reason to believe this was associated with any unauthorised access or malicious event."

One woman contacted the Belfast Telegraph to say she had been in numerous shops and bars in Belfast with no success in using her card.

Another said she was in a Lisburn supermarket and her card was rejected. She was able to get cash from a bank machine.

Scores of people posted on our Facebook page to say they had been rejected at various shops using different bank cards.

The problem affected large sections of the UK and Europe.

Belfast Telegraph Digital

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