Belfast Telegraph

What to do about your Croke Park gig tickets ...

By Staff Reporter

Q. I bought my tickets over the phone, online or on my mobile. How will I get a refund?

A. No action is required on your part. On Tuesday a full refund including service charge will automatically be refunded to the card used to make the purchase. You should allow seven to 10 working days for the refund to reach your account.

Q. I bought my tickets at a Ticketmaster ticket centre. What happens?

A. You need to complete a refund form and either post this to Ticketmaster or hand the completed refund form to a Ticketmaster ticket centre. In both cases you will need to return the form with your Garth Brooks tickets. You should make a note of the show date and your seat details and retain the left hand portion of the refund form for your records.

Q. I want to get my refund by returning the form and tickets by post. What should I do?

A. A refund form is available online via the Ticketmaster website. You need to print, complete and return this form along with your Garth Brooks tickets to PO Box 4695, Dublin 2. Again, you should make a note of the show date and seat details and retain the left-hand portion of the refund form for your records. A full refund including service charges will be processed by bank transfer within 21 days of receiving the form and tickets.

Q. I want to get my refund by returning the form and tickets to a ticket centre. What should I do?

A. From Tuesday you can return your tickets to the ticket centre where you purchased them from and complete the refund form which will be available at the ticket centre. The completed form together with your Garth Brooks tickets should be handed in at the ticket centre. A refund by bank transfer will be processed within 21 days of receiving the form and tickets.

Q. Will I get a full refund including my service charge?

A. A full refund including service charge will be issued to all ticket purchasers.

Q. I have changed bank provider or my bank account is closed, how do I get a refund?

A. Contact Ticketmaster's customer services team and they will assist you with processing your refund. You will be asked to verify full security information on your order

Q. I used a gift card to purchase my tickets or as part payment. How will I obtain my refund?

A. A new gift card will be issued to you for the amount that you redeemed when purchasing Garth Brooks tickets. The gift card will be dispatched by post to the billing address provided when purchasing.

Q. I purchased tickets from unauthorised ticketing sellers. How can I get a refund?

A. Individuals who purchased tickets from unauthorised ticket sellers will need to contact that ticket seller to obtain a refund.

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