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Britain’s best – and worst – high street stores as voted by customers

The top and bottom rated stores for 2018, according to the Which? survey.

Helpful assistants and clean stores divide brands on the high street in a survey by the consumer brand Which?.

Customers voted on value for money and the likelihood they would recommend the shop.

And here are the results: The top and bottom rated stores for 2018, according to the Which? survey of 10,356 shoppers are:

Top rated shops:
1. Lush – 81% (183)
= Savers – 81% (185)
= Smyths Toys – 81% (186)

4. Screwfix  – 80% (184)
= Toolstation – 80% (178)

6. Bodycare  – 79% (185)
= Richer Sounds – 79% (124)

8. The Perfume Shop – 78% (180)
= Waterstones – 78% (185)

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Waterstones sale

10. The Body Shop – 77% (184)
= Dunhelm 77% (185)
= Ikea 77% (185)
= John Lewis 77% (185)

Bottom ​rated shops:
90. Dorothy Perkins/Burton – 66% (370)
= Halfords (inc Cycle Republic) – 66% (182)
= Miss Selfridge – 66% (185)

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Shop sign stock

= Ryman- 66% (183)

94. JD Sports – 65% (185)
= Toys R Us/Babies R Us – 65% (185)

97. Homebase/Bunnings – 64% (553)

98. Evans – 63% (179)
= Sport Direct – 63% (370)

99.  Clintons- 60% (182)

100. WH Smith – 58% (184)

Which? said the full results will be published soon at http://which.co.uk/highstreetshops2018.
There needed to be at least 30 responses for a shop to make the table. Sample sizes are in brackets.

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