Residents who met the Prime Minister in Downing Street following the Grenfell Tower fire have criticised estate managers of the building as having been “invisible in the aftermath of the tragedy”.
The group, made up of victims, residents, community leaders and volunteers, said they were grateful to Theresa May for listening to their concerns but demanded “real action and immediate results” moving forward.
In a statement to the Press Association they criticised Kensington and Chelsea Tenant Management Organisation for its reaction to the disaster.
The group said: “In our meeting at Downing Street, we explained to the Prime Minister the anger of all residents towards the management of the estate over a long period of time, paving the way to this tragedy.
“With the exception of very few junior officers, the estate managers have been invisible in the aftermath of the tragedy.”
The group, which spent two-and-a-half hours with Mrs May on Friday and Saturday, hit out at the “longstanding neglect” of council buildings in the area.
It said: “We are devastated by this tragedy. We are angry about the inadequacy of the response and the longstanding neglect of our buildings by the council and building management.
“We are grateful to the Prime Minister for listening to us and for the assurances she has given us but now we need to see real action and immediate results with centralised coordination of the relief effort with residents closely involved.
“The Government must also take a serious look at the neglect and chronic underfunding of social housing over decades.”
They added that local residents should be “consulted at all stages and that we should be listened to” in dealing with the fallout from the tragedy.
Shortly after Saturday’s meeting, Downing Street released a strongly-worded statement in which the Prime Minister said support in the immediate aftermath of the fire “was not good enough”.
Mrs May, who has since ordered more boots on the ground at the scene, is said to have “welled up” after hearing harrowing accounts from people caught up in the fire.
One of those emotional stories was given by an 11-year-old girl who was evacuated from a nearby block and attended the meeting at Number 10.
The group said her plea to Mrs May that survivors of the atrocity have the final say on what happens with the site in the future was agreed at the meeting.