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Millions get unwanted PPI messages

More than 30 million people have received unwanted messages about claiming for mis-sold payment protection insurance (PPI), figures suggest.

Two-thirds (67%) of British adults, equivalent to 32 million people, say they have received an unwanted telephone call, text, email or letter about PPI, according to the figures from Citizens Advice Bureau.

Of these, 98% did not feel that they had given their permission to be contacted in this way, and more than half (55%) estimate that they were contacted more than 10 times in the past 12 months.

The organisation found people's work, family time and household chores are being put on hold to answer calls about reclaiming PPI.

One in four people (27%) received their most recent call during a family meal, while around one in seven (14%) received the call at work, including during meetings and presentations.

The new figures are from a national survey of 5,682 people aged 18 and over in Britain, carried out by Ipsos Mori between June and July this year.

Citizens Advice research found 56% of complaints about PPI claims management stemmed from cold calls.

The figures, released in May this year, come from a detailed analysis of a sample of complaints (1,845) about financial services to the Citizens Advice consumer service between January and February 2013.

Gillian Guy, chief executive at Citizens Advice, is calling on financial services firms to be banned from cold calling and said it is "completely unacceptable" for PPI cold calls to disrupt family time and work meetings.

She said: "Nuisance calls aren't just irritating, they're often a sign that the service on offer isn't very good or is actually a scam. This means people who have been mis-sold PPI lose out twice: first at the hands of the bank and secondly from the claims firms because they don't get the full compensation they deserve."


From Belfast Telegraph