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Nationwide customers latest to be hit by glitch

By Claire McNeilly

Millions of Nationwide customers have seen their transactions affected by an apparent technical problem — just one month after a recent wide-ranging banking crisis.

The UK's largest building society last night confirmed that there was an issue with accounts, after debits were taken twice for the same payments.

A spokeswoman said Nationwide was unable to confirm how many people in Northern Ireland have been hit by the glitch, which was down to “human error”.

The news comes after a computer meltdown at RBS on June 19 meant tens of thousands of Ulster Bank customers were left without access to their cash for a month after balances weren't updated.

Details of a compensation package for those who suffered as a result of the crisis — due last week — still haven’t been made public by Ulster Bank.

In the aftermath of the most recent bank systems blunder, Nationwide confirmed an IT “issue” caused debit payments made this week to be taken twice.

Belfast Telegraph


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