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New easyJet boss promises ‘evolution’

Johan Lundgren wants easyJet to improve the way it uses data to enhance the customer experience, reduce costs and raise revenues.

The new boss of easyJet has pledged to “supercharge” the airline’s most successful strategies.

Johan Lundgren, who took over as chief executive from Dame Caroyln McCall in December, said there will “definitely be an evolution” at the Luton-based carrier under his leadership.

He wants easyJet to improve the way it uses data to enhance the customer experience, reduce costs and raise revenues.

In an interview with the Press Association, Mr Lundgren said: “I want to make sure that we are leading the way within the airline industry and the world on this because I think there’s nobody out there who really has taken this on to the next step.

“That’s something I would like to do.”

There will definitely be an evolution. I will supercharge and accelerate some of the things we already do Johan Lundgren

On Tuesday he announced a partnership with manufacturer Airbus to use data analysis to forecast aircraft technical faults before they occur.

This will enable easyJet’s engineers to intervene and replace parts before they cause disruption to flights.

Since joining the airline from tour operator Tui, Mr Lundgren has spent a lot of time “meeting people, listening to people, learning the organisation” as he identifies which of its existing strategies he wants to develop.

“There won’t be any revolution here,” he said. “There will definitely be an evolution. I will supercharge and accelerate some of the things we already do.”

More than half of easyJet passengers will soon be able to book connecting flights through its website as it extends its Worldwide by easyJet service to include more airports and airlines.

The scheme, which is currently only available for passengers travelling via London Gatwick and Milan Malpensa, enables easyJet passengers needing a connecting flight operated by easyJet or another airline to make one booking which covers the entire trip.

EasyJet is adding Edinburgh, Berlin Tegel, Venice Marco Polo, Amsterdam Schiphol, Paris Charles de Gaulle and Orly airports to the programme from this summer, which means more than half of its flights are included.

It also announced new partnerships with airlines Thomas Cook, Loganair, La Compagnie and Corsair.

Mr Lundgren said airports and long-haul carriers have been “asking to work with easyJet for some time”.

He went on: “EasyJet will sign up other airlines to Worldwide by easyJet throughout 2018, with talks already far advanced with middle and far-eastern carriers amongst others and we also plan to expand to other easyJet airports across Europe.”

EasyJet also launched its biggest summer schedule from German capital Berlin.

It will become the German capital’s biggest airline with more than 100 routes this summer, after acquiring collapsed airline Air Berlin’s operations at Berlin Tegel airport.

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