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Poorer communities badly hit by move to fee-charging ATMs, says Which?

Which? and the Access to Cash Review have written to Chancellor Sajid Javid urging action.

Which? used data from ATM network Link to make the findings (Aaron Chown/PA)
Which? used data from ATM network Link to make the findings (Aaron Chown/PA)

By Vicky Shaw, PA Personal Finance Correspondent

Free-to-use cash machines are vanishing more quickly in deprived areas than in affluent ones, according to consumer campaigners who are pressing Chancellor Sajid Javid to implement a cash guarantee.

Which? said its analysis shows nearly one in 10 (9%) free cashpoints across the country had closed or switched to fee-paying during a 17-month period after changes to how the network is funded were set out.

The consumer group used data from ATM network Link to make the findings.

Reductions to the fees card issuers pay to ATM operators have sparked fears that “cash deserts” could be created, with bank branches also closing.

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(PA Graphics)

Which? said analysis found poorer communities have been hardest hit by the changes, with those most reliant on cash and who can least afford to pay for withdrawals facing charges or being forced to travel to access money for free.

Looking just at the numbers of free ATMs which had been converted from free to fee-charging, Which? found that the most deprived areas across the UK had seen a reduction of 979 free-to-use machines – equivalent to 5.7% of their ATM network.

The least deprived areas lost 223 free cashpoints – equivalent to 3.9% of their network of machines.

Which? said Birmingham Ladywood, which has a large proportion of its ATMs in deprived neighbourhoods, saw the biggest losses, with a reduction of 47 free machines.

This was followed by Bristol West which lost 40, Manchester Central which lost 36 – and Belfast South and Cardiff Central which lost 34 each.

The Government and regulators must urgently get a grip on these rapid changes to the cash landscape and guarantee people across the UK can continue to access this important payment method for as long as it is required Jenny Ross, Which? money editor

Which? chief executive Anabel Hoult and Natalie Ceeney, chairwoman of the independent Access to Cash Review, have written to Mr Javid, calling on the Government to take action to guarantee people’s ability to access and pay with cash.

Jenny Ross, Which? money editor, said: “We know that people in more deprived communities tend to rely heavily on cash, so it’s deeply concerning that those who can least afford it are being hit with the extra burden of hefty fees to access their own money as free cashpoints close at an alarming rate.

“The Government and regulators must urgently get a grip on these rapid changes to the cash landscape and guarantee people across the UK can continue to access this important payment method for as long as it is required.”

Ms Ceeney said: “Six months ago, we presented recommendations of what steps should be taken to make sure no one was left behind.

“With ATM numbers declining, cash use dropping, and more and more shops not accepting cash, our fear is that the UK will fast go cashless, leaving millions of people behind.”

Which? assessed whether areas were deprived based on the Indices of Multiple Deprivation (IMD), using factors such as employment, income, crime and healthcare.

Neighbourhoods were grouped into 10 bands – with those in the lowest two classified by Which? as the most deprived and those in the highest two the least deprived.

Pay-to-use withdrawals remain low at around 3% of transactions John Howells. Link

John Howells, chief executive of Link, said: “Which?’s report rightly points out that it is the less well-off and more remote parts of the country that are at growing risk of losing free cash access.”

He said the number of fee-charging charging ATMs, while showing a recent increase, is still around the same levels seen at the start of 2018, and much lower than an all-time high in 2007.

Mr Howells continued: “Pay-to-use withdrawals remain low at around 3% of transactions.”

Federation of Small Businesses (FSB) national chairman, Mike Cherry, said: “We need to think bigger and more collaboratively when addressing this challenge.

“More bank branches need to become community centres – providing meeting rooms, cafes and digital facilities alongside in-person banking support…

“The Post Office also has a role to play, and more should be done to improve and standardise its banking offer across locations.”

A Treasury spokesman said: “Technology has transformed banking for millions of people, but we know that many still rely on cash.

“That’s why we’re co-ordinating work across Government, regulators and industry so we can protect access for everyone who needs it.

“Part of this work includes investing over £2 billion in the Post Office since 2010, giving people across the country local access to everyday banking services at one of its 11,500 branches.”

Martin Kearsley, banking director at the Post Office, said: “Almost every bank customer – whether personal or small business – can access their usual high street bank account to get cash out at any Post Office branch, make a cash or cheque deposit or check their balance.

“The services we offer are vital, especially for rural and remote communities, and they provide an opportunity for face-to-face interaction, which is important to many.”

A Payment Systems Regulator spokesman said: “It is important that banks engage closely with local communities and their customers to understand their needs for cash so that well-designed and suitably tailored solutions can be put in place to meet those needs.”

Here are the numbers of free-to-use ATMs lost between January 2018 and May 2019 according to Which?, followed by the percentage reduction in free ATMs this represents. Figures include ATM closures as well as conversions to fee-charging ATMs:

– Northern Ireland, 296, 15.8%
– North West, 656, 10.9%
– North East, 245, 10.7%
– Wales, 266, 10.7%
– Scotland, 562, 10.4%
– West Midlands, 477, 10.3%
– Yorkshire and the Humber, 451, 10.2%
– East Midlands, 359, 9.6%
– South West, 378, 9.2%
– East, 390, 8.7%
– South East, 570, 8.5%
– London, 684, 8.5%

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