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Rail bosses hauled before MPs over timetable chaos

Outgoing Govia Thameslink Railway chief Charles Horton told MPs the process for approving a new timetable was complicated by a number of changes.

A decision by transport ministers to phase in the introduction of a new rail timetable was one of the factors leading to major disruption on the network, MPs were told.

Outgoing Govia Thameslink Railway (GTR) chief executive Charles Horton told the Commons’ Transport Select Committee that the process for approving the timetable became “extremely protracted and was complicated by a number of changes”.

He said: “One of those changes was there was a decision taken to phase in the timetable and that was made at the end of October 2017.

“That was a decision made by ministers.”

Mr Horton, who announced his resignation on Friday, claimed the effect of that policy was “not clearly understood in terms of its impact on Network Rail’s processes”.

He added: “The result was that, that combined with some challenges in getting the timetable established, meant that we were into April before we had the timetable finalised.”

Asked if the situation would have been helped with the decision being made sooner, Mr Horton replied: “In any timetable process the earlier you make a decision on specification the better it is in terms of your ability therefore to establish the timetable effectively.”

Mr Horton stressed that the phasing of the new services was “not the only issue we were facing”, noting that the “slow pace” of getting the timetables finalised contributed to GTR’s difficulties.

Hundreds of services have been disrupted since schedules were changed on May 20.

Passengers using GTR and Northern have been particularly affected, with some stranded on platforms for several hours.

In the first two weeks, the proportion of trains either cancelled or delayed by more than 30 minutes was 13% for GTR and 11% for Northern.

Both operators introduced temporary timetables on June 4, removing around 6% of daily services in a bid to boost reliability.

Northern’s managing director David Brown said the operator was “on track” to deliver the new timetable
until it was revealed in January that a Network Rail project to electrify the line between Manchester and Preston suffered a delay.

Mr Brown told MPs that this meant the timetable needed to be planned in just 16 weeks rather than the typical period of 40 weeks.

In conversations with other train operators and Network Rail, Northern asked for the national timetable change to be postponed so the previous schedule would continue.

“A significant number of other players didn’t want that to happen and that option was not the preferred
option,” Mr Brown told the committee.

A delay in a second electrification project – between Blackpool and Preston – was revealed in the middle of March, meaning around 450 drivers needed further training, which added to the disruption.

Mr Brown recalled: “It was only just before the timetable change on May 20 that the full ramifications
and culmination of all those events actually became apparent.”

He accepted that there “may be a criticism that we didn’t shout louder and earlier in the process”.

He went on: “There’s a balance of crying wolf and saying there’s a big problem, but without being able to quantify exactly what that looks like and because of the timetable process being sequential you only realise that right at the last minute.”

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