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Scrap cash point limits, banks told


RBS and Lloyds TSB have been urged to lift restrictions on who can use their cash machines

RBS and Lloyds TSB have been urged to lift restrictions on who can use their cash machines

RBS and Lloyds TSB have been urged to lift restrictions on who can use their cash machines

Two banks partly owned by the state have been urged by MPs to drop restrictions on customers with basic bank accounts using cash machines run by other banks or third parties.

The Commons Treasury Committee said the rules imposed by RBS and Lloyds TSB, both of which needed a taxpayer bailout following the 2008 banking crisis, risked compromising the cash machine network.

The MPs said the impact of the rules could hit the poorest hardest, for potentially only a small financial gain for the banks.

Barclays, HSBC and Santander - which is due to takeover RBS branches in England and Wales following the 2008 bailout - were praised by the committee for providing basic bank account holders with unrestricted access to cash machines operated by third parties.

Tory MP Andrew Tyrie, who chairs the committee, said: "Restricting access to cash machines could compromise the network. In certain areas, more than a third of ATMs could be placed at risk if other providers of basic bank accounts were to take similar action or to remove themselves from the LINK system.

"The Committee understands the need for banks to control costs, particularly in these difficult times. In this instance, the financial benefits to Lloyds and RBS appear relatively small but those affected would be amongst the most vulnerable people in society."

Mr Tyrie said he acknowledged in the longer term both the services offered to banking customers and the charges they paid would need to be reformed. The Treasury Committee is to write to other bank account providers to confirm their stance on allowing customers to use cash machines operated by other banks or third parties.

Basic bank accounts are available to those who may not meet banks' minimum criteria to open a personal current account owing to a poor credit score or no credit history. RBS, and its sister bank NatWest, phased in the restrictions on basic bank accounts in November 2011. Lloyds TSB has applied similar rules on basic bank accounts opened since September 2011.

A Lloyds TSB spokeswoman said: "Lloyds TSB basic bank account customers are able to withdraw money from all Lloyds Banking Group cashpoints including Halifax and Bank of Scotland machines. This gives them access to over 6,500 cashpoints. In addition, customers can also use over 12,000 Post Offices nationwide, which means that almost all of our basic bank customers are able to access their money within one mile of where they are based."

"The fact that we opened over 100,000 new basic bank accounts last year shows that customers really value the range of services that we provide. We remain fully committed to providing a range of basic bank accounts to suit our different customer needs."