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'Significant number' find it difficult to claim benefit

By PA Reporter

A "significant" number of people are struggling to navigate the Government's flagship Universal Credit benefits system, according to a new study.

Research by Citizens Advice found that more than a third of those helped by the charity found it difficult to provide evidence on issues such as health, housing and childcare, to complete their claim.

Citizens Advice said people must wait five weeks before receiving their first Universal Credit payment, so their finances were often already stretched.

Gillian Guy, chief executive of Citizens Advice, said: "While Universal Credit is working for the majority of people, our evidence shows a significant minority are struggling to navigate the system."

A Department for Work and Pensions spokeswoman commented: "Universal Credit simplifies an out-of-date, complex system and we welcome Citizens Advice finding that it is working well for the majority of claimants."

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