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Three energy firms 'worst rated'

Three of the biggest energy companies in the UK have been given just two stars by a consumer watchdog in a new complaints league table.

EDF, npower and ScottishPower were given the worst star rating by Consumer Focus for the number of complaints they received in relation to their market share.

Scottish and Southern Energy (SSE) came top of the league table with four stars, while British Gas and E.On both received three stars.

The consumer watchdog ranked the "Big Six" energy firms to help consumers decide which supplier will give them the fewest problems or best handle any complaints. Scores were weighted to take into account the severity of each complaint such as the length of time it took to be resolved.

Consumer Focus said the "Big Six" received 4.6 million complaints in the last financial year. Its research showed consumers wanted to be able to compare how companies handled complaints when considering switching supplier.

A spokeswoman for npower said: "We have recently invested over £200 million in our systems and dramatically improved our complaints handling processes. We're already seeing results - we have more than halved the number of complaints to external bodies in the last 12 months.

"Although we currently share the same ranking as Scottish Power and EDF, we're looking to continue to improve our performance in the future."

In a statement, EDF Energy said: "EDF Energy takes customer service levels very seriously and is always looking for ways to improve them. We are investing millions of pounds in new customer-facing systems to improve the quality of the interface with our consumers.

"We have noted the publication by Customer Focus of these results. We have a good relationship with the organisation and will continue to work with them to understand where we can further develop the services we provide."

A spokeswoman for Scottish and Southern Energy said: "We think it is great to get recognised like this. We haven't taken our eye off the ball and we're determined to get ever better."


From Belfast Telegraph