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Travelex takes down online sites after software virus attack

The group has been forced to suspend online services since New Year’s Eve.

Travelex said it took down its online systems to protect data and prevent the virus spreading (Steve Parsons/PA)
Travelex said it took down its online systems to protect data and prevent the virus spreading (Steve Parsons/PA)

By Holly Williams, PA Deputy City Editor

Foreign currency service Travelex has taken all its sites offline after being attacked by a software virus on New Year’s Eve.

The group- the world’s largest retail currency dealer – said it immediately took down its online systems to protect data and prevent the virus spreading after discovering the attack on Tuesday.

It has since been forced to provide foreign exchange services manually in its branches.

We are doing all we can to restore our full services as soon as possible Tony D’Souza, Travelex chief executive

Travelex stressed its investigations so far suggest no personal or customer data has been compromised.

Tony D’Souza, chief executive of Travelex, said: “We regret having to suspend some of our services in order to contain the virus and protect data.

“We apologise to all our customers for any inconvenience caused as a result.

“We are doing all we can to restore our full services as soon as possible.”

Travelex said it has drafted in teams of IT specialists and external cyber security experts to isolate the virus and get affected systems back online.

It comes as many travellers are abroad for the Christmas holidays.

Travelex was at the centre of an IT crisis nearly two years ago, when it mistakenly leaked data on thousands of customers of partner Tesco Bank.

The group, which provided foreign currency on behalf of Tesco Bank, shared the customer database by mistake in March 2018, exposing the details of 17,000 people, including full names, emails, phone numbers, IP addresses and the final digits of bank cards.

London-headquartered Travelex has a presence in more than 70 countries and more than 1,200 branches and 1,000 ATMs worldwide.

It processes more than 5,000 currency transactions every hour.

The group – founded in 1976 – is owned by global payments platform Finablr, which is listed on the London stock exchange but based in the United Arab Emirates.

PA

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