Belfast Telegraph

Home News UK

Visa apologises over Games tickets

Credit and debit card giant Visa has apologised to sports fans who were unable to book tickets for the Olympic Games on the first day they went on sale.

The showpiece countdown clock to the London 2012 Olympics, which has pride of place in central London's historic Trafalgar Square, also stopped.

Fans with Visa cards which expire before the end of August found the ticket website, which went live on Tuesday, could not complete their orders.

A Visa Europe spokesman said: "We would like to apologise for any inconvenience caused to those cardholders who are having problems applying for London 2012 tickets.

"While we are aware that cards which expire before August 2011 are not currently being accepted, as a priority, we are working closely with all relevant parties to resolve this issue as soon as possible.

"It is important to stress that tickets are not issued on a first-come, first-served basis, and any ticket registration taking place by April 26, 2011 will have an equal chance of success in the ballot.

"For those cardholders who do not wish to wait, there are a number of alternatives including using a Visa prepaid card."

The website and ticketing guide clearly states that in order to process an application, Visa cards must not expire earlier than August 2011, the organisers of London 2012 said.

This is because while people are applying now for tickets, they will be paying for them between May 10 and June 10 and will need their card to be valid at this time.

Visa is the only way to pay online for the 6.6 million tickets. There is a six-week period to April 26 at 11.59pm to apply.


From Belfast Telegraph