Flybe, the largest regional airline in Europe, has gone bust.
But what does this mean for travellers?
– How many people are affected by the collapse?
Flybe carried about eight million passengers a year between 71 airports across the UK and Europe.
The collapse could leave thousands of people stranded across the UK and Europe.
The company also has around 2,000 staff who have lost their jobs.
– What happens to customers already on holiday?
When previous airlines such as Monarch Airlines and Thomas Cook collapsed, the Civil Aviation Authority (CAA) was ordered by the Department for Transport to launch a major repatriation operation to fly them home.
But CAA says it will not be running such a scheme for Flybe passengers because “there is capacity in the market for people to travel via alternative airlines, rail and coach operations”.
Flybe has entered administration.— UK Civil Aviation Authority (@UK_CAA) March 5, 2020
All Flybe flights are cancelled. Please do not go to the airport as your Flybe flight will not be operating.
For flights operated by franchise partners, passengers should make contact with their airline.#Flybe pic.twitter.com/O9vQ7mvnR8
Have you been affected by the collapse of Flybe? Contact us email@example.com
– Who would pay for this?
When Monarch Airlines went bust in October 2017, the Government spent £60 million hiring planes to get passengers home while bringing back Thomas Cook passengers has been estimated to have cost even more.
– Will travellers get a refund?
Some travel insurance companies will cover cancelled flights if they are the result of an airline collapse, but not all policies provide this coverage.
Holidaymakers can apply to their credit or debit card provider to be reimbursed.
Flights bought directly from airlines such as Flybe are not generally Atol protected but those bought through a separate travel company may be covered.
What do you need to remember when it comes to #ATOL protection?— ATOL (@ATOLprotected) February 25, 2020
â The ATOL logo
🔢The unique ATOL number
🔎How to search for the company on our database
Visit https://t.co/TEsUHGSiME for more information
– What is the Atol scheme?
Atol provides protection to holidaymakers when travel firms collapse.
– What type of bookings are protected?
The scheme protects most trips booked as a package, such as flights and accommodation, or flights and car hire. It also applies to some flight-only bookings, particularly when the tickets are not received immediately.
– What protection does it offer?
If a business collapses while you are on holiday, the scheme will make sure you can finish your holiday and return home.
Customers who have not yet left home will be given a refund or replacement holiday.