Swiss sorry after Oprah Winfrey snubbed in shop 'racism' row
Oprah Winfrey says she had a racist encounter while shopping in Switzerland – and the national tourist office and the shop owner have apologised.
A shop assistant in Zurich refused to show her a black handbag priced at $38,000 (£24,500) because "you will not be able to afford that", the billionaire media mogul told the US TV show Entertainment Tonight.
Forbes magazine estimates that Winfrey earned $77m (£50m) in the year ending in June.
The 59-year-old broadcaster was in town to attend last month's wedding of her longtime friend, singer Tina Turner, who lives in a chateau along Lake Zurich.
"We are very sorry for what happened to her, of course, because we think all of our guests and clients should be treated respectfully, in a professional way," Daniela Baer, a spokeswoman for the Swiss tourism office, told The Associated Press.
The tourism office also posted an apology on Twitter, saying "this person acted terribly wrong".
Shop owner Trudie Goetz told the BBC that an assistant had shown Winfrey several other items before the "misunderstanding" over the bag, which was kept behind a screen.
The Blick newspaper quoted Ms Goetz as saying the bag was priced at 35,000 Swiss francs (£24,500).
She also told Blick that she was "truly sorry" because her staff are well-trained to treat customers well.
"I have to admit that the employee is Italian. Of course, she speaks English, but not as well as her mother tongue," Ms Goetz was quoted as saying. "It was a real misunderstanding."
Winfrey was involved in another retail rebuff in Paris in 2005, when she was turned away from a Hermes boutique 15 minutes after closing time. The store said it was closed for a private public relations event.
A Hermes executive appeared on her talk show to apologise for the "rigid and rude" behaviour of the employee.
Winfrey complimented Hermes on its handling of the incident – including sensitivity training for employees – and urged viewers to continue to buy the company's products.