Zimbabwean banks have started issuing new notes and coins aimed at easing severe cash shortages, but they are severely limiting the amounts people can withdraw.
The new notes are the latest currency reform in the troubled southern African country’s constantly changing, and at times confusing, monetary framework.
Zimbabwe has the world’s second highest inflation after Venezuela, according to International Monetary Fund figures. With prices rising faster than at any point in a decade, amid rapid devaluation of the local currency, cash is king.
In 2009, the government abandoned the local currency amid hyperinflation and adopted a multi-currency system dominated by the dollar.
In June the government outlawed the use of foreign currencies, opting for a local currency mainly consisting of electronic and mobile money and a trickle of banknotes.
President Emmerson Mnangagwa has struggled to fulfil promises to improve the economy two years after taking office following the resignation of the late Robert Mugabe.
Many retailers and service providers now demand payments in cash only. Others, including street vendors, charge a higher price for goods paid for using mobile money or bank cards.
The Reserve Bank of Zimbabwe said it will “drip feed” a billion Zimbabwean dollars in the new small notes and coins to manage the cash shortages. The highest denomination is 5 dollars. The notes are similar in design to the old ones.
“What can I do with such a pittance?” asked Shorai Tomu after withdrawing the equivalent of about £4. “It can only buy five loaves of bread.”
“It is just like the old money, and like the old money it can’t buy anything of value,” said 81-year-old Filbert Sibanda after withdrawing his monthly pension, enough to buy a kilogramme of beef.
Other customers left disgruntled.
“This is not an improvement,” said Wicknell Magidha, waving a few new notes and a plastic bag filled with coins. “These coins are just too heavy.”
People trooped out of one bank carrying similar bags of coins, shaking their heads. Others in line laughed.
Mr Magidha said the small bills and coins leave him with another headache – haggling with traders who usually reject them.
“The same item can have three different prices: one for cash, one for mobile money and another one for those paying using small coins,” he said. “The government should just print higher denominations to match this inflation.”