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Receptionists now frontline staff in GP Dial-a-Doc game show

Lindy McDowell


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Speaking to a receptionist doesn’t mean you’ll get a face-to-face meeting with a doctor

Speaking to a receptionist doesn’t mean you’ll get a face-to-face meeting with a doctor

A queue at Belfast International airport

A queue at Belfast International airport

Martin Compston

Martin Compston

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Speaking to a receptionist doesn’t mean you’ll get a face-to-face meeting with a doctor

Feeling ill, anxious about new and troubling symptoms or maybe you’ve suffered an injury? Not to worry. The receptionist will see you now…

A couple of weeks ago I mentioned in this column the difficulty in securing an appointment with a GP. In the column writing business, you know you’ve hit a raw nerve when immediately you’re swamped with anecdotal evidence from all quarters — in this instance about how widespread is the dismay, and indeed the anger, over how patients are being treated.


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