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When people are rude to hospitality staff my reaction is whatever’s the next level up from a full-body cringe

Tanya Sweeney


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Service with a smile: We should be mindful of those working in hospitality. Credit: Getty Images

Service with a smile: We should be mindful of those working in hospitality. Credit: Getty Images

Getty Images

Service with a smile: We should be mindful of those working in hospitality. Credit: Getty Images

There are some questions, asked of celebrities, that are beloved of weekend newspaper supplements. Among them are: who would be your dream dinner-party guests? (Tina Fey, Mindy Kaling, Dolly Parton, duh.) Another is: what trait do you most deplore in others? That’s an easy one. When people are rude to staff in bars, cafés and restaurants, my reaction is whatever’s the next level up from a full-body cringe. A part of my soul dies and, with it, any affection I ever had for that particular person.

Even recalling the moments where I’ve witnessed it is giving me a stress headache. I’ve sat next to a friend who literally told a friendly barman to “Okay now, shoo”, simply because he was engaging in some harmless pally banter (part of his job. He wasn’t about to make a pass at us or anything.) Another time, my companion issued some very specific instructions to a bartender regarding a whiskey and some ice. The ensuing disregard for the original instructions sent my companion into a full-blown hissy fit.


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