| 14.2°C Belfast

Good customer service getting harder to find

WITH advancing age and decrepitude, I spend increasing amounts of time deep in thought.

I am amazed and bewildered with the (almost unbelievable) advances in electronics and technology in my lifetime. But with every scientific advance, there appears to be an equal and opposite retraction in good manners, conversation and other aspects of social interaction.

Then I noticed that shop assistants, bar staff and receptionists had developed a studied blindness and deafness towards their customers. The old maxim that, 'The customer is always right' has been replaced by disinterest, obsession with iPads, mobile phones and rudeness.

Before I am inundated with letters of complaint, I will say that there are many excellent public servants. But the lip-curling, scowling employee seems to increase by the day.


Seaforde, Co Down

Belfast Telegraph