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Royal Mail's plan failing to deliver

I UNDERSTOOD that the Government privatised the Royal Mail in the best interests of both the business and its customers.

Recently, a notice appeared on our postbox stating that to achieve business efficiencies the collection time on Saturdays is being brought forward by half an hour and today our post included a letter from the sorting office saying that, in the interests of efficiencies, rounds had been reorganised and the delivery "window" extended.

As a customer, am I missing something?


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