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Translink: Keen to please our passengers

I was disappointed to read 'Translink needs to sort itself out' (Write Back, December 31).

I can assure your readers that at Translink we take any complaints we receive from customers seriously and try to respond quickly, accurately and honestly.

While I have not been able to find a record of Ms Crowley's complaint, I am trying to put together a response from the information she provides; the incident she describes is now three months ago.

In addition, if she wishes to contact me directly with more details of the particular incident, this would also be of use.