Zero out of five for efficiency
I recently sent an email to DOE Planning Service, asking what enforcement action was under way in relation to five apparent breaches of planning regulations in my home area.
In reply, I got five separate, two-page holding letters — each had identical wording (except for reference numbers), each had its own envelope and each had an accompanying copy of the DOE brochure on Planning Enforcement. The letters were all written by the same person.
Perhaps the efficiency drive could start here!