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Many happy returns for lots of online shoppers

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Jonathan McCann, co-owner of Jonzara womenswear

Jonathan McCann, co-owner of Jonzara womenswear

Jonathan McCann, co-owner of Jonzara womenswear

In the weeks before Christmas, fashion retailers were busy making sure online orders arrived in time for the big day.

Now a high percentage of what they sent out is arriving back. More and more of their time is swallowed up processing returns.


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