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Frequently Asked Questions


Frequently asked questions

Having trouble subscribing? We are here to help.

Signing up for a subscription

How do I subscribe, how much does it cost?

Our digital subscription allows instant access, through app, web browser and ePaper to our award-winning coverage of the news and stories that matter to you.

We have access plans tailored to you and how you want to view your news. Our plans start from as little as £1.25 per week.

Ready to subscribe? Check out our current offers >> or call customer care on +44 28 9026 4028.

How do I pay for a subscription?

As a digital subscriber, you can pay via debit or credit card, Google Pay or Apple Pay. Your payment method will be charged automatically on a recurring basis. Your subscription will be renewed automatically, and you will be charged in advance of each billing cycle unless you cancel.

View the BelfastTelegraph.co.uk Terms and Conditions.

Please note: If you purchased your subscription through iTunes, please refer to the iTunes Store Terms of Sale.  View the iTunes Store Terms of Sale.

If you purchased your subscription through Google Play, please refer to the Google Play Terms of Service. View the Google Play Terms of Service.

What kind of subscriptions are available?

We have access plans tailored to you and how you want to view your news. Our plans start from as little as £1.25 per week.

  • Premium Subscription: The Premium bundle offers you access to all Premium content on BelfastTelegraph.co.uk. You can use your subscription across five different devices including Web & App. You also have access to our Puzzle section
  • Premium+ Subscription: Our Premium+ bundle offers you access to all Premium content on BelfastTelegraph.co.uk and includes access to the Belfast Telegraph, Sunday Life, and Sunday Independent ePapers. Our ePapers are just like the daily newspaper, which is laid out by our editors so you can enjoy the classic page-turning print experience.
  • Home Delivery: contact our Home Delivery team on 0800 028 1909.

Ready to subscribe?  Check out our current offers >> or call customer care on +44 28 9026 4028.

What billing name will I see on my bank or credit card statement, if I subscribe?

Belfasttelegraph.co.uk

Your ePapers

What is the ePaper?

If you subscribe to our Premium+ bundle you get access to the Belfast Telegraph, Sunday Life and Sunday Independent.

The ePaper is the daily digital edition of our newspaper. It looks just like the daily newspaper, which is laid out by our editors so you can enjoy the classic page-turning print experience. You can download and read offline, you can save, print and share articles as well as complete our inactive crosswords and puzzles.

It is available on the web and as an App ( Apple devices, Google devices) through Belfast Telegraph Newsstand.






I cannot log into the ePaper or I cannot find my PIN number?

To log in, you need your username and a PIN number.

If you have registered with BelfastTelegraph.co.uk, your username is your email address.

You can find your PIN by navigating to ‘My Account’ in BelfastTelegraph.co.uk. You will find your ePaper PIN here.

If you have subscribed through the Apple or Google App stores and not registered, you will have different username. To find this:

  • Open the Belfast Telegraph app
  • Click the menu on top left, this looks like three horizontal lines.
  • Click ePaper access button – you will find your ePaper username & pin here.

My subscription doesn’t entitle me to access to the ePaper, can I give it a try?

Yes, you can upgrade your bundle to Premium+ by contacting customer care. If you are not happy with the service, you can change back to your existing bundle at anytime.

Accessing BelfastTelegraph.co.uk Premium content

How do I access BelfastTelegraph.co.uk content?

Depending on your subscription, you can access Premium content through our website BelfastTelegraph.co.uk, our BelfastTelegraph.co.uk ( iOS link, Google Play link) or through our ePaper App ( Apple &, Google devices) or website. You need to make sure you register and are logged in.

I’m not a subscriber, can I read any Premium articles?

No, Premium articles are only available to subscribers.

I have subscribed, why can I no longer read Premium articles?

Firstly, please ensure that you have logged in. To Log in please follow these instructions:

  • Desktop – please click the ‘Log In’ button, located in the top right-hand corner.
  • App – Click the icon with three horizontal lines in the top left-hand corner and navigated to the ‘Register of Login’ button.

If you still have trouble, please contact Customer Care on +44 28 9026 4028 or email customersupport@belfasttelegraph.co.uk and we will do our best to get you up and running as soon as possible.

If you purchased your subscription through iTunes or Google Play, please check your account details with that provider.

I cannot login or change my password on BelfastTelegraph.co.uk?

We are sorry. Sometimes the security settings or pop up blockers on your device can cause issues when logging in or changing your password.

Please try to log in on a different web browser (e.g. Chrome or Firefox) or download our app, if you are using a smartphone.

If this does not work, please contact our Customer Care team on +44 28 9026 4028 or email customersupport@belfasttelegraph.co.uk and we will do our best to log you in as quickly as possible.

Subscription Extras

Can I use my digital subscription on more than one device?

Yes, you can use your digital subscription on up to five devices. To do this, you need to log in with your username and password (or your Pin for the ePaper) on a separate device.

If you subscribed through the Apple or Google App stores, you will need to ensure that you register first on BelfastTelegraph.co.uk. You can register on the BelfastTelegraph.co.uk App by:

  • Opening BelfastTelegraph.co.uk App on the device that you have purchased your subscription.
  • Click hamburger menu on top left, this looks like three horizontal lines.
  • Click ‘Register or Login’ button.

Can I use my subscription abroad?

Yes! You can use your subscription to stay close to the news and stories that matters to you, no matter where you are in the world.

Are puzzles and crosswords part of my subscription?

Yes, we have a suite of crosswords, Quizwords and Sudoku available to subscribers here. Some of the puzzles offer prizes so be sure to enter.

Managing My Account

How can I view my subscription details?

You can view your subscription details by heading to the ‘My Account’ section on BelfastTelegraph.co.uk or on the Belfast Telegraph App.

How do I upgrade to receive ePaper access or Home Delivery service?

You can upgrade your subscription by contacting Customer Care on +44 28 9026 4028 or emailing customersupport@belfasttelegraph.co.uk .

How do I change my email address associated with my digital subscription?

To change your email address, please phone Customer Care on +44 28 9026 4028 or email customersupport@belfasttelegraph.co.uk and we will help you.

Can I change my BelfastTelegraph.co.uk subscription?

If you want to change bundle or billing frequency, you can change your subscription at any time by contacting Customer Care on +44 28 9026 4028 or by emailing customersupport@belfasttelegraph.co.uk.

How do I change my contact preferences?

You can change your contact preferences by heading to the ‘My Account’ section on BelfastTelegraph.co.uk or on the Belfast Telegraph App

Cancelling my subscription

How do I cancel my Belfasttelegraph.co.uk subscription?

You can cancel your subscription:

Note: You may notify us of your intent to cancel at any time, but all cancellations will be processed at the end of your current subscription term.

  • Subscribers who have selected a monthly contract, paid monthly may cancel at any time. You will not receive a refund for the current billing cycle. You will continue to have the same access and benefits of your product for the remainder of the current billing period.
  • Subscribers who select a 12-month annual contract, but paid monthly, cannot cancel for the duration of the contract period.
  • Subscribers who select a 12-month contract, but paid annually, may cancel at any time. However, you will not receive a refund for the current billing cycle. You will continue to have the same access and benefits of your product for the remainder of the current billing period.

Please note: If you purchased your subscription on our App through iTunes or Google Play, please refer to their terms and conditions

How do I cancel my Trial subscription?

If you have a Trial subscription you will receive two emails from us with details of your trial. These emails contain a link whereby clicking, you can cancel your subscription. Alternatively cancel by contacting our Customer Care team.

Is there a 14-day cooling off period?

You are entitled to cancel your subscription within 14 days of purchase, without exception. To avail of this right contact Customer Care on +44 28 9026 4028 or by emailing customersupport@belfasttelegraph.co.uk

Home Delivery of Newspapers

Where do you offer Home Delivery?


Currently we offer a Home Delivery service in Belfast City, Derry City, Lisburn City, Bangor, Newtownards, Newtownabbey.

We also offer delivery in the following towns;

Dundonald, Carryduff, Moneyrea, Ballygowan, Comber, Saintfield, Ballynahinch.

Ravernet, Culcavy, Hillsborough, Dromore, Banbridge, Waringstown, Lurgan, Dollingstown, Moira, Glenavy, Crumlin, Maghaberry, Mazetown.

Knockagoney, Holywood, Seahill, Helens Bay, Cultra, Crawfordsburn, Ballyholme, Millisle, Carrowdore, Kilkeel.

Glengormley, Mallusk, Ballyclare, Doagh, Ballyrobert, Parkgate, Templepatrick, Antrim, Ballymena, Broughshane, Galgorm, Ahoghill, Cullybackey, Gracehill. Ballymoney, Coleraine, Portrush, Portstewart.

Monkstown, Whiteabbey, Jordanstown, Greenisland, Carrickfergus, Larne.

We are rolling out more delivery areas soon.

Is there a charge for Home Delivery?

There is no additional delivery charge for your home delivery service. You will be charged the subscription fee advertised and get the selected newspapers delivered to your door, as well as full digital access on our website, apps, and ePaper.

When can I expect to receive my first delivery?

If you order before midnight Wednesday, you will receive your first delivery the same weekend. Otherwise, your first delivery will be made the following weekend.

What time will my delivery land on my doorstop?

We will aim to deliver to you by 9am each morning.

Can I pause my deliveries when I’m away on holiday?

Yes, pause your deliveries by simply logging in to your account and clicking 'Pause my deliveries'. Enter the departure and return dates and we'll suspend deliveries while you are away. You need to provide at least 2 days notice to have your next delivery paused.

What happens if I don’t get my delivery?

In the unlikely event of any issues with your delivery please email our Customer Care Team at customersupport@belfasttelegraph.co.uk or call 028 9026 4028. We will do everything possible to put it right for you.

I’m moving house. Can my subscription move too?

Yes, provided your new address is included in our delivery network. Our Customer Care Team are ready to help make the transition as smooth as possible. Feel free to give them a call on 028 9026 4028.

Can I upgrade my subscription to avail of Home Delivery?

Yes, provided your new address is included in our delivery network. Please call our Customer Care team on 028 9026 4028 to find our more.

General Questions

Do you have a corporate subscription program?

Yes, we offer corporate digital subscriptions, invoiced annually with group rates available according to volume of users required. Please contact corporatesubs@belfasttelegraph.co.uk with the number of users you would like to have access, and we will be happy to provide a quotation

Do you have an education subscription program?

No, sorry this service is not available yet. We are working on this.

Can I give someone a digital subscription as a gift?

No sorry, this service is not available yet, but watch this space.

Will there still be advertisements on BelfastTelegraph.co.uk if I subscribe?

Yes, adverts are an important part of our business and help us maintain our high standards of journalism.

How do I contact Customer Care?

Telephone: +44 28 9026 4028

Email: customersupport@belfasttelegraph.co.uk

Our Customer Care team is open from 8am to 4pm Monday to Friday & 8am to 2pm on Saturday and Sunday. We are closed on December 25th, 26th, January 1st & Easter Sunday.

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