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Volcano ash travel chaos: questions and answers

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A plume of ash from the volcano under the Eyjafjallajokull glacier covers a farm in Thorvaldseyri, Iceland

A plume of ash from the volcano under the Eyjafjallajokull glacier covers a farm in Thorvaldseyri, Iceland

A plume of ash from the volcano under the Eyjafjallajokull glacier covers a farm in Thorvaldseyri, Iceland

Q What am I entitled to if my flight is cancelled?

A A refund of your ticket, which should be provided by the airline within seven days, or alternative transport to your final destination at the earliest opportunity.

Q What if I’m stranded overnight?

A You are entitled to assistance from the airline with overnight accommodation if applicable and meals and refreshments for as long as you are stuck. You should also get two free phone calls or emails.

Q Can I get compensation for a cancellation?

A Usually if a flight is cancelled at short notice you do get compensation, but not if the cancellation is because of things outside the airlines’ control, such as the volcanic ash cloud or extreme weather.

Q What if it looks like I’ll miss a connecting flight?

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AIf your flights are on the same ticket the airline must rearrange your connections. If they are on separate tickets, the second airline does not have to refund you if you miss the connection, but you should contact them for information.

Q Will my travel insurance cover me for all the extra money I spend while stranded?

AYou need to check with your provider to see if the insurance company will cover expenses incurred after a flight is cancelled.

Q Should I opt to go by ferry instead?

AIf you claim a refund for your flight you could take the ferry. Stena Line sails from Belfast to Stranraer in Scotland and Larne to Fleetwood in England. Norfolkline sails from Belfast to Liverpool, while P&O sails from Larne to Troon and Cairnryan, both in Scotland.

  • Information from the Consumer Council



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